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For security reasons, we are unable to reply to you via email if your question relates to transaction(s), balance, or payment details for a specific account. Please call us on 0800 028 088 (within New Zealand) or + 64 9 368 8557 (from overseas, international toll charges apply). Or, if you are an internet banking customer, log in and use the "Secure Message" option to get in touch with us securely.
We will try to get back to you as quickly as possible within 2 business days, however if your query is urgent, please call us on 0800 028 088 (within New Zealand) or + 64 9 368 8557 (from overseas, international toll charges apply).